Sterling Customer Relationship Management

Product Overview

Sterling Automotive Customer Relationship Manager (Sterling Automotive CRM) is an advance Window-based, Customer Relationship Management solution designed exclusively to help you save time and stay organized in managing your information for your Workshop. It is a cost effective and complete solution which aims to improve productivity and increase efficiency of your Workshop so that you can build a better relationship with your customers.

Decision Support

• • Decision Support Criteria on Vehicle No, Model, Race, Invoice No, Birthday, Next Service Due, Road Tax Due, Insurance Due, License Due, Telco and etc.
• • SMS Template
• • Vehicle Repair History
• • Credit Balance
• • Vehicle Details
• • SMS Management

Send SMS

• • Send SMS manually

Workshop Loading

• • Workshop Capacity Planning for Service Bay vs Working Hour, Mechanic vs   Working Hour
• • Vacant, Appointment, WIP, Completed, Cancel Status
• • Graphical and table interface
• • Schedule by Day or Week

SMS Accounting

• • Accounting for SMS Sent
• • By Telco, Vehicle, Telephone No., Date Range and etc

Security Management

• • Create different user accounts for different users – Manager, clerk etc
• • Assigned user rights based on their roles

Network

Sterling Automotive CRM can be installed on networked environment. It was designed for single and multi-user environment.

System Requirements

Operating system:

• • From Windows XP onwards

Recommended Memory:

• • 1 GB is recommended

Disk Space:

• • Program and data files will occupy approximately 1 GB

Resolution:

• • Minimum display resolution setting: 1024 x 768